Facilities Management Outsourcing Case Studies

Facilities Management Outsourcing Case Studies-9
Almost every facilities, or facility, management organisation has its own definition, which reflects the diverse nature of the sector. There was no single route of evolution as different countries and companies added services according to local demand and capabilities.

The CEN definition of FM classifies facilities products into two categories: The oldest association for FM companies, the International Facility Management Association (IFMA) was founded in 1980 and now consists of 24,000 members in 10​4 countries, who purchase more than US$526 billion annually in products and services (IFMA).

The European FM market alone is now estimated to be worth €640 billion and ranging from 5-8% of GDP in individual countries, while the global market is estimated to grow to $US1.3 trillion by 2018 (ISS, 2014).

Look at which facilities already exist, and ask yourself if they are sufficient, if further facilities may be required in the future, or if the existing facilities need maintenance.

Double check for any duplicates that can be removed.

Below is a sample of some of our commissions across these sectors. Client: SGP Property & Facilities Management – St Georges Hospital Where: St Georges Hospital PFI – Tooting London When: 2011 Services: Market Testing Role Summary: In 2011, OPEX was commissioned to project manage the market testing in conjunction with SGP Property & Facilities Management (Now trading under the name of ‘Bellrock’) for St Georges Hospital in…

Carseview Dundee Mental Health Hospital – FM Benchmarking Client: NHS Tayside, SGP Property & Facilities Management Where: Carseview Dundee Mental Health Hospital When: 2010 Services: FM Benchmarking Role Summary: Opex was commissioned by SGP Property and Facilities Management in July 2010 to produce a FM benchmarking review of their hard and soft FM services to fulfil…

It’s also a good idea to think about the nature and type of the business, as certain buildings or areas require different facilities.

Also think about security, sustainability and people who access the building regularly – what are their needs?

Hard services relate to the physical part of the building and cannot be removed.

They are ‘the essentials,’ and ensure the safety and welfare of employees.


Comments Facilities Management Outsourcing Case Studies


    FACILITIES MANAGEMENT IN A MULTI-CAMPUS SETTING A CASE STUDY OF THE UNIVERSITY OF THE WITWATERSRAND. Edoghogho Ogbeifun A research report submitted to the Faculty of Engineering and Built Environment, University of the Witwatersrand, Johannesburg, in partial fulfillment of the requirements for the degree of Master of Science in Engineering.…

  • Facilities Management Services DRS Imaging Services

    As a facilities management company, DRS manages mail rooms, scanning operations, HIM medical records scanning in support of ICD-10 coding, and release of information services. We have years of experience within public and private organizations.…


    The case study strategy was adopted in this study. Case study is defined as “a strategy for doing research which involves an empirical investigation of a particular contemporary phenomenon within its real life context using multiple sources of evidence” Robson, 2002, cited in Saunders et al. 2003, p. 93. Morris and Wood 1991 suggest.…

  • Important Benefits of Facilities Management Outsourcing.

    So here are the things people hardly tell you about how you’re better off outsourcing you Facilities Management. Plus e-books, case studies, articles, podcast.…

  • A brief history of facilities management Rentokil

    Facilities management FM started as little more than janitorial and caretaker services during the 1970s, involving building maintenance and cleaning. Cost-cutting by businesses in the 1970s and 80s led to the outsourcing of non-core services such as lighting, heating, plumbing to facility management companies.…

  • Difference Between Hard & Soft Services in Facility.

    Facilities Managers are usually responsible for making sure those services are implemented and regularly maintained within the building but it’s important to know the difference between which hard and soft services your building requires and which may be unnecessary.…

  • Integrated maintenance management of hospital buildings a.

    Over the course of the past three decades, facilities management has become the subject of an increasing number of research and development efforts. The main objective of the present research was to examine the efficiency of maintenance under alternative maintenance policies and different sources of human resources.…

  • A Study of User Satisfaction of Outsourced Facilities.

    Facilities/services. The objectives of this study are to 1 identify outsourced facilities management FM services in the case studies, 2 assess the effectiveness of outsourcing as a service delivery approach and 3 assess the level of satisfaction of occupants of FM service delivery. The study adopted questionnaire survey approach to…

  • Outsource or in-house facilities management The pros and.

    Outsource or in-house facilities management The pros and cons. In this dissertation I use the term outsourcing as found in the case study, to contract out some of services which were earlier.…

  • Business Process Outsourcing DRS Imaging Services

    DRS Has Extensive Experience in Facilities Management. In fact, we currently manage a large west coast document imaging facility for Sony. Call our integrated facilities management company – we will perform a free analysis of your existing operation and present you with a business process outsourcing plan for improvement.…

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